For those searching Kale and Damson reviews, it quickly becomes clear that this Cambridgeshire-based fresh produce wholesaler has earned a solid reputation among customers who value quality, convenience, and local sourcing. With an impressive Trustpilot rating of 4.5 out of 5 based on 32 reviews, Kale & Damson frequently receives praise for its high-quality fruit, vegetables, dairy, meat, and cheese selections. Many users also mention longer shelf life and superior taste compared to supermarket alternatives, making the brand a favorite especially during lockdown periods when supply chains were strained.
What Customers Appreciate Most
Several themes stand out among the most positive reviews:
- Exceptional freshness and superior shelf life
- Wide variety of products including local and seasonal options
- Reliable delivery with friendly service staff
- Easy-to-use ordering system
One reviewer shared, The quality is way beyond anything you would get from any supermarket and the shelf life is at least double. They taste like home grown. Another emphasized reliable timing and attentive drivers.
Freshness That Inspires Loyalty
A recurring comment is the extraordinary freshness of Kale & Damson’s produce. Many customers compare items favorably to supermarket fare: leafy greens stay crisp longer, and fruits retain natural flavor. This perceived value has turned occasional shoppers into regulars. One said they discovered Kale & Damson during early lockdown and wouldn’t ever now go anywhere else.
Convenience and Delivery Experience
Another consistently praised aspect is the delivery service. Customers highlight punctual deliveries within confirmed time slots and appreciate friendly drivers who sometimes exchange cheerful greetings. One review notes: Friendly, reliable service produce is great quality and they carry a good range of local produce. This consistency in service has reinforced trust among regular patrons.
Ordering Platform and Support
Many reviews also mention how easy it is to place orders even amid lockdown shopping stress. The Kale & Damson website is described as simpler to navigate than major grocery retailers. Moreover, minor issues like missing items or slightly tired produce are generally resolved quickly and with no hassle refunds.
Minor Downsides and Areas for Improvement
Despite overwhelmingly positive feedback, a few drawbacks appear in customer comments:
- Inconsistent quality in certain items like herbs or bread
- Occasional issues with item sizes (for example, potatoes being too small)
- Website limitations, such as not allowing order edits once placed
For instance, one longterm user noted problems with refrigerated basil turning black, small potatoes, or garlic issues, followed by a delayed refund process. Another mentioned stale bread and limp vegetables on a few occasions.
Company Response to Feedback
Kale & Damson’s replies to customer concerns demonstrate transparency and a will to address problems. When customers report issues, the company typically issues refunds promptly and sometimes encourages followup to ensure satisfaction. This responsiveness helps maintain goodwill even when mistakes occur.
Work Culture and Company Growth
Beyond customer feedback, platforms like Indeed and AmbitionBox reveal that Kale & Damson, founded in 2014 with roots in wholesale produce from nearly 30 years prior, maintains a teamoriented environment. The company employs between 50 and 200 people, and employees frequently describe it as a great place to work. Benefits include staff discounts, camaraderie, and smooth communication between departments.
Challenges from Employee Perspective
Although the company culture is largely positive, some reviews acknowledge downsides particularly growing pains associated with rapid demand spikes and operational scaling. These insights suggest management remains attentive to balancing quality, customer satisfaction, and internal growth.
Local Sourcing and Community Focus
Kale & Damson highlights its commitment to supporting small British growers. The company promotes a farm-to-fork philosophy, sourcing products locally and seasonally. This approach resonates with consumers interested in sustainability, reducing food miles, and stimulating the local economy.
Building Resilience During Lockdown
Customer anecdotes from the pandemic era often emphasize reliability when larger retailers struggled. One review notes that since early lockdown, they relied on Kale & Damson weekly, describing the service as excellent quality of the goods is excellent, their telephone service friendly and efficient, their deliveries always reliable.
Final Notes on Customer Reputation
With 91% of its Trustpilot reviews at 5 stars, Kale & Damson clearly resonates with its customer base. While a small percentage of 3 and 4star reviews mention issues, the absence of 1 or 2star reviews is telling. It suggests strong satisfaction and effective resolution of minor problems.
Why Potential Customers Should Try It
- High-quality, locally sourced produce that outshines standard supermarkets
- Consistently reliable delivery services
- Responsive customer support with fair refund policies
- Supportive work culture and sustainable sourcing ethos
Kale & Damson consistently receives glowing reviews for its fresh, premium-quality produce, reliable delivery, and personal customer service. Though occasional issues arise mostly around produce variability or website limitations the company’s proactive response and refund policy maintain strong customer trust. Employees also report a positive work environment, adding support to the company’s reputation. For shoppers seeking fresh, locally sourced food backed by excellent service, Kale & Damson stands out as a respected and reliable choice.
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