Knowledge Splice Services Pvt Ltd, a mid-sized BPO provider based in India, has gained mixed reviews from its employees. Founded in 2011 as a mortgage and title processing firm, the company covers operations in multiple locations, including Bangalore, Mysore, Shillong, Salem, and Vaniyambadi. While official sources and the company website highlight a professional environment with opportunities, employee feedback on platforms like AmbitionBox and Indeed paints a more nuanced picture. This topic explores those reviews, drawing on firsthand accounts, key ratings, and recurring themes related to culture, management, compensation, growth potential, and overall work experience.
Overview of Employee Ratings
AmbitionBox Feedback
AmbitionBox presents an average rating of 2.8 out of 5 (based on 270 reviews) for salary and benefits, indicating below-average compensation compared to industry standards.
Indeed Insights
On Indeed, Knowledge Splice rates 3.0 out of 5 stars, compiled from nine employee reviews.
- Worklife balance: 3.0/5
- Pay & benefits: 2.5/5
- Job security & advancement: 2.9/5
- Management: 2.3/5
- Culture: 2.6/5
Common Praise from Employees
Supportive Environment for Freshers
Several employees highlighted the company’s suitability for freshers. New hires are likely to encounter a supportive peer network, trained supervisors, and hands-on exposure to BPO workflows.
Collaborative Teams and Occasional Positivity
Some staff described the Bangalore office as productive and fun, praising sincerity and result-driven culture among management and colleagues.
Main Criticisms and Concerns
Unstructured Management and Biased Hierarchy
A recurring issue is lack of proper management and inconsistent policies. Reviews mention a hierarchical environment that appears biased and lacking professionalism, particularly during performance reviews and escalation procedures.
Poor Compensation and Stalled Growth
Many employees expressed frustration at low pay, deferred appraisals, and minimal bonuses. One review noted the absence of increments or promotions for over 19 months.
Inadequate Infrastructure
Multiple reports mention poor amenities in workspaces slow computers, broken fans, and suboptimal work environments that can negatively affect daily operations.
Mixed Cultural Feedback
Culture ratings hover around average. Employees report friendly interactions but feel undervalued or unsupported by higher management. A lack of recognition and appreciation is a recurring concern.
Who Might Benefit from Working Here?
- Freshers and entry-level professionalslooking for initial experience in the BPO industry
- Team playerswho thrive in collaborative, peer-driven environments
- Individuals with patiencewilling to manage limited infrastructure and slower career progression
Areas for Improvement
Reviewers recommend several changes that could boost employee morale and retention:
- Implement structured management and transparent promotion processes.
- Introduce regular appraisals, bonuses, and increment cycles.
- Upgrade workspace facilities and ensure better working conditions.
- Enhance employee recognition and reward systems to foster loyalty.
Knowledge Splice Services Pvt Ltd offers a mixed experience. While it provides a viable platform for entry-level professionals with a supportive peer environment and exposure to diverse BPO operations, consistent feedback points to shortcomings in management style, compensation, workspace quality, and recognition. For freshers seeking to build a foundation in BPO services, the company can serve as a starting point provided they have realistic expectations about growth and conditions. However, mid-career professionals or those prioritizing rapid advancement and strong leadership might find limitations here.
For those considering employment at Knowledge Splice Services, it’s worthwhile to assess your career priorities, weigh the opportunity for early experience against potential drawbacks, and engage in discussions about career paths, appraisals, and workplace conditions during interviews. Informed decisions based on firsthand evaluations and up-to-date reviews are essential for ensuring a good alignment between expectations and reality.